BIGG Cancellation Policy

At BIGG, we believe your shopping experience should be completely stress-free! If you change your mind about a purchase, don't worry—we don't believe in cancellation fees or hidden charges. Our goal is to make managing your orders as seamless as possible so you can build your lifestyle with total confidence.

How to Cancel Your Order

If your order is 'Processing': You can instantly cancel your order directly from the 'My Account' page on our website. Just log in, find your order, and hit cancel.

If your order has 'Shipped': Since the package has already left our facility, it cannot be canceled directly from your account dashboard. Instead, please send a cancellation request to our support email [email protected] right away, and we will guide you through the process without any stress!

Cash on Delivery & Refused Shipments

Even if your order is already on its way to you, or if you've chosen Cash on Delivery, we will never charge you a cancellation fee if you need to refuse delivery. However, as nationwide shipping requires significant logistical effort, we gently request that you only cancel or refuse delivery when absolutely necessary. Your mindful purchasing helps us keep our platform running smoothly for the entire BIGG community!

Accidental or Duplicate Orders

Did you accidentally select the wrong item or click "checkout" too soon? We've all been there! If you realize you've made a mistake, simply reach out to us right away. We will gladly cancel the order for you without any hassle or penalties, so you can get exactly what you need.

Your Refunds

When you cancel a prepaid order with us, your money stays yours. We guarantee zero deduction fees on early cancellations, and our team works hard to process your full refund back to your original payment method as swiftly as possible.


Your trust and peace of mind mean everything to us at BIGG. Every cancellation request is handled with fairness and transparency—no questions asked and no fees applied. We look forward to serving you again whenever you are ready!